Support

Rumble Isle · Last updated 27 October 2026

Contact us

Email rumbleisle@gmail.com (or tap Settings → Help → Contact support in the game, which fills in your player ID and build). Tell us your player name and, if you can, the build number shown at the bottom of Settings → Help. We answer within a few days.

Move my progress to a new phone

Sign in with Apple or Google in Settings → Account, then sign in the same way on the new phone. A guest account that never signed in lives only on its phone; if you lost one, email us your player name and username and we'll try to help.

I bought gems but didn't get them

Open the Shop, go to Gems and tap Restore purchases while you are online. Every purchase Apple confirms is credited once. If it still doesn't show, email us with the date of the purchase (you can find it in your Apple ID's purchase history); we never need your Apple ID password or card details.

Refunds

Purchases are made through Apple, so refunds are requested from Apple at reportaproblem.apple.com. Gems from a refunded purchase are taken back from your account.

Delete my account

Open Settings → Account → Delete account and confirm. Your account, progress, items and friends are deleted from our server for good. If you can't open the game any more, email us from the address you'd like the answer at and include your player name; we will ask you to confirm it's your account before deleting it. See the Privacy Policy for what is stored.

Report or block a player

After an online match, tap Report a player on the results screen. Pick the player, then a reason to report them, or Block to never be matched with them again. Reports are reviewed, and players who cheat or abuse others are banned.

"Update the game to play online"

Online play needs the latest version of the game. Update Rumble Isle from the App Store and try again.